Refund policy

Every Ping & Press shirt is printed when you order it, just for you. Here's how we handle it when something goes wrong.

Misprints, damage and wrong items

If your order arrives misprinted, damaged or defective, or you got the wrong item, we'll replace it at no cost to you. Email support@pingandpress.com within 30 days of delivery with your order number and a clear photo of the problem. If we can't replace it, we'll refund you in full.

Returns and exchanges

Because each item is made to order, we can't accept returns or exchanges for the wrong size ordered or a change of mind. Please check our size guide before you order, or email us and we'll help you pick.

Lost packages

If your package is lost in transit, email us within 30 days of the expected delivery date and we'll work with the carrier and our print partner to make it right. If tracking shows your order as delivered but you can't find it, please check with neighbors and your local post office first, then let us know.

If an order comes back to us because the shipping address entered at checkout was wrong or incomplete, we can reship it once you confirm the correct address. The cost of reshipping is paid by the customer.

Cancellations and changes

Email us as soon as possible. We can change or cancel an order until it goes into production. Once printing has started, we can't cancel it.

How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank, it can take up to 10 business days to appear.

Questions

Email support@pingandpress.com. A real person reads every message.