FAQ: Questions we get a lot.

Shipping, sizing, returns and the rest. Tap a question to open the fix.

Help desk printout

Known issues and their fixes

Tickets: 10
Still open: 0
Average fix: One email

Orders and shipping 4 tickets

#1001 When will my order arrive?

Every shirt is printed when you order it. Printing takes 2–5 business days, then shipping inside the US takes about 3–4 business days. Most US orders arrive in about 1–2 weeks. You'll get a tracking link by email as soon as it ships.

Ordering a gift? During the holidays, order early. We'll post our holiday cutoff dates here.

#1002 How much is shipping?

$4.95 for one shirt. Free when you order two or more. Express is $9.99.

#1003 Where do you ship?

Right now we ship within the United States.

#1004 Can I change or cancel my order?

Email us as soon as possible. We can change or cancel an order until it goes into printing. Once it's printed, it's yours.

Problems and returns 2 tickets

#1005 Something's wrong with my order. What now?

If your shirt arrives misprinted, damaged or isn't what you ordered, email support@pingandpress.com within 30 days of delivery. Include your order number and a photo, and we'll send a replacement at no cost.

#1006 Can I return or exchange a shirt?

Because every shirt is made just for you, we can't accept returns or exchanges for size or a change of mind. Please check the size guide before you order. Misprints and damage are always on us (see above). Full details are in our refund policy.

Fit and care 2 tickets

#1007 How do the shirts fit?

They're a modern unisex fit: a bit trimmer than a classic boxy tee. If you're between sizes or like a looser fit, size up. Measurements are in the size guide.

#1008 How do I wash it?

Turn it inside out and machine wash cold on a gentle cycle with similar colors. Tumble dry low or hang dry. Don't iron directly on the print, and don't dry clean.